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Privacy Policy - Spinex Shop

At Spinex Shop ("we", "us", or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit spinex-shop.com or make a purchase from us.

1. Information We Collect

We may collect the following types of personal information:

  • Contact details: name, email address, phone number, and delivery address

  • Payment information: processed securely via our payment provider — we do not store your full card details

  • Order information: products purchased, order history, and transaction details

  • Device and browsing data: IP address, browser type, pages visited, and referral source

  • Communications: messages you send us via email or contact forms

2. How We Use Your Information

We use your personal data to:

  • Process and fulfil your orders and send delivery updates

  • Respond to your enquiries and provide customer support

  • Send order confirmations and important account notices

  • Improve our website and personalise your shopping experience

  • Send marketing emails (only with your consent — you can opt out at any time)

  • Comply with our legal obligations under UK law

3. Legal Basis for Processing

  • Under the UK General Data Protection Regulation (UK GDPR), we process your data based on:

  • Contract performance: to process your orders and deliver products

  • Legitimate interests: to improve our services and prevent fraud

  • Consent: for marketing communications

  • Legal obligation: to comply with applicable UK laws

4. Sharing Your Information

  • We do not sell your personal data. We may share it with trusted third parties only where necessary:

  • Delivery couriers to fulfil your order

  • Payment processors to securely handle transactions

  • Website and analytics providers (e.g. Wix) to operate our store

  • Legal authorities if required by UK law

5. Cookies

Under the UK General Data Protection Regulation (UK GDPR), we process your data based on:

  • Contract performance: to process your orders and deliver products

  • Legitimate interests: to improve our services and prevent fraud

  • Consent: for marketing communications

  • Legal obligation: to comply with applicable UK laws

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your personal data ("right to be forgotten")

  • Withdraw consent for marketing at any time

  • Object to or restrict certain processing activities

  • Lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically kept for 6 years in line with UK tax regulations.​

8. Data Security

​We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our website uses SSL encryption and our payment provider is PCI DSS compliant.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of our website constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related questions or to exercise your rights, please contact us at: spinexshop.co.uk@gmail.com

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