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Shipping Policy - Spinex Shop

Spinex Shop is proud to offer free delivery across the United Kingdom 🇬🇧. Here's everything you need to know about how we ship your order.

1. Where We Deliver

We currently ship to all addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland. We do not currently ship internationally.

2. Delivery Timeframes

All delivery times are estimated working days (Monday–Friday, excluding UK public holidays) from the date of dispatch.

  • Standard UK Delivery: 7–15 business days

  • Express UK Delivery: 3–7 business days (where available)

During peak periods such as Christmas, Black Friday, or bank holidays, delivery times may be slightly extended. We appreciate your patience.

3. Delivery Costs

  • Free Standard Delivery on all UK orders — no minimum spend required

  • Express delivery charges (if applicable) will be displayed at checkout

4. Order Processing

  • Orders are processed and dispatched within 1–3 business days of payment confirmation. Orders placed on weekends or bank holidays will be processed on the next available business day.

  • You will receive an email confirmation once your order has been dispatched, along with tracking information where available.

5. Tracking Your Order

  • Once your order is dispatched, you will receive a shipping confirmation email with a tracking number (if applicable). You can use this to track your parcel directly with the courier.

  • If you have not received tracking details or your order has not arrived within the estimated timeframe, please contact us at spinexshop.co.uk@gmail.com

6. Delivery Address

  • Please ensure your delivery address is complete and accurate at checkout. Spinex Shop cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

  • If you need to change your delivery address after placing an order, please contact us immediately at spinexshop.co.uk@gmail.com. We will do our best to update your details, but cannot guarantee changes once an order has been dispatched.

7. Missing or Lost Parcels

  • If your tracking shows your parcel as delivered but you have not received it, please:

  • Check with neighbours and any safe places (e.g. porch, garage, or shed)

  • Check for a delivery card from the courier

  • Contact us at  spinexshop.co.uk@gmail.com if the parcel cannot be located

  • We will investigate with the courier and, if confirmed lost, arrange a free replacement or full refund.

8. Damaged in Transit

  • If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund as quickly as possible. Please refer to our Refund Policy for full details.

9. Contact Us

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