Deliveries & Returns - Spinex Shop
At Spinex Shop, we operate with transparency, efficiency and structured customer protection standards. The information below outlines our delivery and returns process.
Order Processing
All orders are subject to payment authorisation and product availability.
Orders are processed within 1–2 business days (excluding weekends and public holidays).
You will receive an order confirmation email once your purchase has been successfully placed.
We reserve the right to cancel orders in cases of pricing errors, stock issues, payment failure or suspected fraudulent activity. Customers will be notified and refunded where applicable.
Shipping & Delivery
Estimated delivery times:
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Standard Delivery: 3–7 business days
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Express Delivery (where available): 1–3 business days
Delivery timeframes begin from the date of dispatch.
Shipping costs are displayed at checkout before payment confirmation.
Where tracking is available, tracking details will be provided once the order is dispatched.
Delivery times may vary due to external factors beyond our control.
Returns Policy
Customers may request a return within 14 calendar days of receiving their order.
To be eligible for return, items must:
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Be unused
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Be in original condition
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Be returned in original packaging
For hygiene and safety reasons, certain items such as skincare, cosmetics, personal care products and supplements cannot be returned once opened.
Spinex Shop reserves the right to refuse returns that do not meet these conditions.
Faulty or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery, providing clear photographic evidence where possible.
Once verified, we will offer a suitable resolution, including replacement or refund.
Refunds
Approved refunds are processed within 5–10 business days after the returned item has been received and inspected.
Refunds will be issued to the original payment method. Processing times may vary depending on financial institutions.